Handled corporate accounts as well as walk-in clients.
Issued tickets, processed refunds, and re-issued them using Galileo (Smartpoint).
Issued Hotel bookings (using GTA, Lots of Hotel & 24x7 rooms) and arranged tour packages.
Issued travel insurance and dummy bookings.
Communicated with clients to confirm itineraries.
Assessed client needs and recommended appropriate services to meet preferences and budgets.
Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.