• Conducted outbound calls to customers with overdue accounts, ensuring timely follow-ups and professional communication.
• Assessed customer financial situations to offer appropriate payment plans and negotiate settlements when applicable.
• Explained account details, payment options, and consequences of non-payment clearly and respectfully.
• Maintained composure and professionalism when handling difficult conversations and objections.
• Documented all interactions accurately in the system to support account tracking and compliance requirements.
• Adhered to company policies and regulatory guidelines while maintaining a customer-centric approach.
• Worked collaboratively with team members and supervisors to meet collection targets and improve recovery rates.