Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Assist customers with product selection based on stated needs, proposed use, and budget.
Explain technical information in clear terms to non-technical individuals to promote better understanding.
Demonstrated professionalism and courtesy with customers while working to resolve complaints, and problems or respond to questions.
Document all transactions and support interactions in the system for future reference and addition to the knowledge base.
Responded to support requests from end users and patiently walked individuals through troubleshooting tasks.